_ _ ____ _ ___| | | | _ \| | / __| | | | |_) | | | (__| |_| | _ <| |___ \___|\___/|_| \_\_____| MAIL ETIQUETTE 1. About the lists 1.1 Mailing Lists 1.2 Netiquette 1.3 Do Not Mail a Single Individual 1.4 Subscription Required 1.5 Moderation of new posters 1.6 Handling trolls and spam 2. Sending mail 2.1 Reply or New Mail 2.2 Reply to the List 2.3 Use a Sensible Subject 2.4 Do Not Top-Post 2.5 HTML is not for mails 2.6 Quoting 2.7 Digest 2.8 Please Tell Us How You Solved The Problem! ============================================================================== 1. About the lists 1.1 Mailing Lists The mailing lists we have are all listed and described at http://curl.haxx.se/mail/ Each mailing list is targeted to a specific set of users and subjects, please use the one or the ones that suit you the most. Each mailing list have hundreds up to thousands of readers, meaning that each mail sent will be received and read by a very large amount of people. People from various cultures, regions, religions and continents. 1.2 Netiquette Netiquette is a common name for how to behave on the internet. Of course, in each particular group and subculture there will be differences in what is acceptable and what is considered good manners. This document outlines what we in the cURL project considers to be good etiquette, and primarily this focus on how to behave on and how to use our mailing lists. 1.3 Do Not Mail a Single Individual Many people send one question to one person. One person gets many mails, and there is only one person who can give you a reply. The question may be something that other people are also wanting to ask. These other people have no way to read the reply, but to ask the one person the question. The one person consequently gets overloaded with mail. If you really want to contact an individual and perhaps pay for his or her's services, by all means go ahead, but if it's just another curl question, take it to a suitable list instead. 1.4 Subscription Required All curl mailing lists require that you are subscribed to allow a mail to go through to all the subscribers. If you post without being subscribed (or from a different mail address than the one you are subscribed with), your mail will simply be silently discarded. You have to subscribe first, then post. The reason for this unfortunate and strict subscription policy is of course to stop spam from pestering the lists. 1.5 Moderation of new posters Several of the curl mailing lists automatically make all posts from new subscribers require moderation. This means that after you've subscribed and send your first mail to a list, that mail will not be let through to the list until a mailing list administrator has verified that it is OK and permits it to get posted. Once a first post has been made that proves the sender is actually talking about curl-related subjects, the moderation "flag" will be switched off and future posts will go through without being moderated. The reason for this moderation policy is that we do suffer from spammers who actually subscribe and send spam to our lists. 1.6 Handling trolls and spam Despite our good intensions and hard work to keep spam off the lists and to maintain a friendly and positive atmosphere, there will be times when spam and or trolls get through. Troll - "someone who posts inflammatory, extraneous, or off-topic messages in an online community" Spam - "use of electronic messaging systems to send unsolicited bulk messages" No matter what, we NEVER EVER respond to trolls or spammers on the list. If you believe the list admin should do something particular, contact him/her off-list. The subject will be taken care of as good as possible to prevent repeated offences, but responding on the list to such messages never lead to anything good and only puts the light even more on the offender: which was the entire purpose of it getting to the list in the first place. Don't feed the trolls! 2. Sending mail 2.1 Reply or New Mail Please do not reply to an existing message as a short-cut to post a message to the lists. Many mail programs and web archivers use information within mails to keep them together as "threads", as collections of posts that discuss a certain subject. If you don't intend to reply on the same or similar subject, don't just hit reply on an existing mail and change subject, create a new mail. 2.2 Reply to the List When replying to a message from the list, make sure that you do "group reply" or "reply to all", and not just reply to the author of the single mail you reply to. We're actively discouraging replying back to the single person by setting the Reply-To: field in outgoing mails back to the mailing list address, making it harder for people to mail the author only by mistake. 2.3 Use a Sensible Subject Please use a subject of the mail that makes sense and that is related to the contents of your mail. It makes it a lot easier to find your mail afterwards and it makes it easier to track mail threads and topics. 2.4 Do Not Top-Post If you reply to a message, don't use top-posting. Top-posting is when you write the new text at the top of a mail and you insert the previous quoted mail conversation below. It forces users to read the mail in a backwards order to properly understand it. This is why top posting is so bad: A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing? A: Top-posting. Q: What is the most annoying thing in e-mail? Apart from the screwed up read order (especially when mixed together in a thread when some responds doing the mandaded bottom-posting style), it also makes it impossible to quote only parts of the original mail. When you reply to a mail. You let the mail client insert the previous mail quoted. Then you put the cursor on the first line of the mail and you move down through the mail, deleting all parts of the quotes that don't add context for your comments. When you want to add a comment you do so, inline, right after the quotes that relate to your comment. Then you continue downwards again. When most of the quotes have been removed and you've added your own words, you're done! 2.5 HTML is not for mails Please switch off those HTML encoded messages. You can mail all those funny mails to your friends. We speak plain text mails. 2.6 Quoting Quote as little as possible. Just enough to provide the context you cannot leave out. A lengthy description can be found here: http://www.netmeister.org/news/learn2quote.html 2.7 Digest We allow subscribers to subscribe to the "digest" version of the mailing lists. A digest is a collection of mails lumped together in one single mail. Should you decide to reply to a mail sent out as a digest, there are two things you MUST consider if you really really cannot subscribe normally instead: Cut off all mails and chatter that is not related to the mail you want to reply to. Change the subject name to something sensible and related to the subject, preferably even the actual subject of the single mail you wanted to reply to 2.8 Please Tell Us How You Solved The Problem! Many people mail questions to the list, people spend some of their time and make an effort in providing good answers to these questions. If you are the one who asks, please consider responding once more in case one of the hints was what solved your problems. The guys who write answers feel good to know that they provided a good answer and that you fixed the problem. Far too often, the person who asked the question is never heard of again, and we never get to know if he/she is gone because the problem was solved or perhaps because the problem was unsolvable! Getting the solution posted also helps other users that experience the same problem(s). They get to see (possibly in the web archives) that the suggested fixes actually has helped at least one person.